Reporting to the Operations Manger the position is the lead for lodge staff coordination, and volunteer engagement. Applicants must have exceptional communication skills, have a positive attitude and work in a dynamic and often fast-paced collaborative team environment. Other requirements include being prepared for the physical demands of the job and available to work through the holidays.

Hours: 35hrs a week Oct 13, 2026 – Apr 10, 2027

Wage: Starting at $22-25.00 Based on experience.

SKILLS AND QUALIFICATIONS: 

• Working knowledge of nordic skiing and ski area operations
• Experience with online registration systems and computer software platforms (POS, word processing, web and information management)
• Ability to take direction, function independently, prioritize tasks and manage multiple projects simultaneously
• Demonstrated problem solving, time management, team leadership and supervisory skills
• Ability to function in a team environment and be adaptable to change
• Demonstrated strong organization, administrative and delegation skills
• Excellent communication and interpersonal skills, with the ability to interact effectively with team members, volunteers, and community members from diverse backgrounds
• Previous experience in volunteer coordination, recruitment, or management preferred

 

GENERAL RESPONSIBILITIES: 

 

Leadership and Supervisory:

• Act on behalf of the staff at weekly meetings with Operations Manager
• Managing any scheduling issues that arise with Operations Manager
• Assist the Operations Manager with recruitment and performance management of staff
• Identify any staff/public safety concerns notifying the Operations Manager or GM for resolution
• General supervision and assignment of tasks to lodge staff
• Oversee regular training on Point of Sale, Customer Service and Cash Management
• Oversee lesson booking and management system
• Work closely with various Operations, Programs and Event areas to assess volunteer needs, develop volunteer opportunities, and create a positive and fulfilling volunteer experience
• Orient and train new volunteers based on their roles and responsibilities, ensuring they have the necessary skills and knowledge to perform their tasks effectively
• Provide ongoing support and guidance to volunteers, addressing any questions or concerns
• Collaborate with GM and Programs staff to identify needs and develop opportunities for volunteers that align with organizational goals and priorities.

 

Administrative: 

• Handling cash and conducting daily cash outs independently
• Assist the Operations Manager with oversight of the POS software system
• Creating, processing and printing of gift certificates
• Assist in oversight of WhatsApp communication for Lodge Staff as well as Volunteer Trail Crew
• Ensure effective and organized documentation of rentals and waxing requests
• Identifying issues, resolving them where possible and identifying staffing needs/problems
• Collaborate with marketing and communications teams to promote volunteer opportunities through various channels, including social media, newsletters, and events
• Maintain a database of volunteers, including their contact information, availability, skills, and interests
• Regularly communicate with volunteers to provide updates on upcoming opportunities, events, and organizational news

 

Facilities Operations:

• Respond to First Aid Emergencies
• Ensure Lodge is open and closed at correct operating times
• Coordinate and manage changes to staff schedules when sick and adjust as required during busy and quiet times
• Act on behalf of the Operations Manager while away
• Ensure daily maintenance and cleaning of facilities is carried out by lodge staff
• Oversee and assist with general clean-up, snow shoveling, wood delivery, garbage pick-up 
• Standard janitorial duties
• Restocking of product, identifying when there are deficiencies
• Coordinate with Operations Manager to determine facility maintenance needs

 

Member & Guest Direct Service: 

• Participating as part of the front counter customer service team 
• Selling tickets and food, renting equipment, managing reservations for lessons and special events 
• Identifying customer service issues, resolving them where possible and identifying chronic systemic or staffing problems to the Operations Manager. 

 

Communications: 

• Monitoring, answering and referral of general telephone, web or email inquiries at info@sovereignlake.com and forwarding any necessary  inquiries to admin@sovereignlake.com
• Ensuring updating of daily information on website (weather, trail conditions, etc)
• Ensuring updating of daily information on message boards(weather,trail conditions,etc)
• Communicate with lodge staff regarding the days events/lessons and schedules

Reports to: Operations Manager

Schedule: October 13th, 2026 to April 10th, 2027

Competitive Wage: Starting at $22-25.00 Based on experience.

Email Resume to:  admin@sovereignlake.com

 

Reporting to the Operations Manger the position is the primary point of contact for Sovereign Lake Nordic Centre members for programs. Applicants must have exceptional communication skills, have a positive attitude and work in a dynamic and often fast-paced collaborative team environment. Other requirements include being prepared for the physical demands of the job and available to work through the holidays.

Work Schedule:

September 14 to October 31 (10-15hrs Week)

November 1, 2026 to April 3, 2027 (35hrs Week, 28hrs at SLNC lodge)

April 4 to May 31 (15hrs Week)

Wage: $26/hr  

Additional provided perk:  SLNC Family Pass

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SKILLS AND QUALIFICATIONS:  

• Working knowledge of nordic skiing and ski area operations 
• Energetic and outgoing personality
• Experience with online registration and POS systems and other computer software platforms 
• Ability to take direction, function independently, and manage multiple tasks and groups
• Demonstrated problem solving skills and ability to think and act independently
• Demonstrated team leadership and supervisory skills
• Ability to function in a team environment
• Demonstrates strong administrative and delegation skills
• Exceptional computer skills (word processing, web, WordPress, Google Workspace, Microsoft Office Suite, and information management)
• Occupational First Aid Level 1 or equivalent is required (Sovereign Lake can provide training)
• Superior written and verbal communication skills in working with team members and the public
• Physically fit – able to lift and/or pull 30 lbs and stand for long periods of time

GENERAL RESPONSIBILITIES:  

Leadership and Supervisory

• Ensure prompt communications, preseason recruitment planning, and ongoing Program development and growth
• Manage Programs Database and Coordinate with Coaching/Coordinator Team Leads
• Coordinate with the Operations Manager and Guest Services for Program rentals
• Act as the Program Recruitment Lead

Administrative:  

• Program Pre-Season 

• • Work with the Operations Manager to create a registration platform for all Programs
  • Oversee Registration of all program participants and coordinate with appropriate coaches/coordinators to ensure they are in appropriate groups and age groups
  • Organize coaching courses with CCBC
  • Tracking of all youth and master’s program volunteer coaches and leaders
  • Collect Coaches CRC and file them securely
  • Manage coach certifications on a spreadsheet following Safesport requirements, updating the Board Safesport Officer annually.

 

• Member Services (Approximately 3 hrs per day for all service needs)

• • Operating POS for ticket sales and retail purchases
  • Handling cash and conducting daily cash outs independently
  • Assisting with online ticket sales
  • Book lessons as required
  • Creating, processing & printing of gift certificates
  • Ensure effective and organized documentation of rentals and waxing services
  • Monitoring, answering and referral of general telephone, web or email inquiries
  • Represent frontline staff on a Joint Health and Safety Committee

 

• Program In-Season (Approximately 4 hrs per day for all program needs)

• • • Establish and manage volunteer needs in software with Volunteer Coordinator
    • Schedule regular Program staff meetings and record minutes
    • Manage tracking, expenses, billing, and ensuring payment of program participants
    • Ensure all Code of Conduct, photo release, and other documents are signed
    • Respond or forward all emails and communications from parents, athletes, and prospective Program participants

• Schedule & book Program Committee meetings

• Assist Program staff and Chair to create agenda for the Program Committee meetings

• • Communicate, distribute information, and manage documents on behalf of the Program Committee
  • Work with the GM and social media Contractor to manage Social Media Accounts and Program newsletter communications
  • Assist the coaching staff with administrative tasks as needed and as time allows
  • Create monthly program registration reports and meeting minutes for GM to present to the board
  • Develop (in collaboration with all staff) a Program calendar of events, including all training sessions and competitions

 

Facilities Operations:  

• General clean-up, snow shovelling, wood chopping/restocking, and garbage pick-up
• Standard janitorial duties & restocking of product
• Carry out daily maintenance of facilities
• Manage the distribution and maintenance of all Program ski rental equipment & report safety issues to the Operations Manager.
• Oversee the maintenance of SDP supplies and equipment storage in the lower technical building
• Report Program equipment issues or needs to the GM or XC Head Coach
• Operating quads and snowmobiles
• Responding to First Aid Emergencies (often outside for extended periods of time)
• Aiding with clean up or take down of a special program events
• Ensuring appropriate rental equipment is issued to general public
• Coordinate reservation of outbuilding usage for training courses and programs events with the Operations Manager and Guest Services Lead

 

Member Service:  

• Identify service issues in programs, resolve them where possible, and identify chronic systemic, facility, or staffing problems to the Head Cross-Country Coach and General Manager.
• Participating as part of the Memeber & Guest Service team
• Provide friendly and prompt customer service at all times
• Selling tickets, food and merchandise, renting equipment, managing reservations for lessons and special events
• Providing information about products, trails and upcoming events
• Identifying customer service issues and resolving them where possible
• Identifying chronic systems issues or staffing problems and communicating them to the Operations Manager

 

Communications and Marketing:

• Monitoring, answering, and referring general email inquiries
• Contribute to club and event information to members on our communication platforms/tools,
• Identify and maintain website for program-related information & events
• Work with program coaches to ensure consistent communication in all areas of programs
• Send out race notices to the correct programs once received from CCBC

Please submit a CV to Operations Manager  admin@sovereignlake.com.

 

Reporting to the Operations Manger the position is the primary point of contact for event bookings including Ski S’cool lessons. Applicants must have exceptional communication skills, have a positive attitude and work in a dynamic and often fast-paced collaborative team environment. Other requirements include being prepared for the physical demands of the job and available to work through the holidays.

Hours:

15 hrs/wk (Sept 15 – Sept 26) 

 25 hrs/wk (Sept 29 – Oct 31) 

 35 hrs/wk (Nov 3 – Feb 27)

 32 hrs/wk (Feb 28 – Apr 3)

Wage: $26 / hr 

SKILLS AND QUALIFICATIONS: 

• Working knowledge of Nordic skiing, youth programs and and ski area operations
• Experience with online registration & POS systems, and other computer software
• Good computer skills (word processing and information management)
• Ability to take direction, function independently and manage multiple tasks and teams
• Demonstrated problem solving skills and ability to think and act independently
• Demonstrated team leadership, supervisory skills, strong administrative and delegation skills
• Superior communications skills in working with team members, teachers, youth and the public
• Ability to function in a team environment
• Energetic and outgoing personality
• Occupational First Aid Level 1 or equivalent is required (SLNC may reimburse training cost)
• Physically fit – able to lift and/or pull 30 lbs and stand for long periods of time

 

GENERAL RESPONSIBILITIES:

 

 Leadership and Supervisory

• Pre-Season

• • Assist the Operations Manager on assessment of staffing needs for S’Cool Ski Program and coordinate instructor scheduling following the 2026-2027 Staffing Budget
  • Assisting with instructor recruitment, conduct performance reviews for instructors and liaise with Operations Manager regarding performance of instructors
• In-Season
  • Identifying and ensuring regular delivery of training needs of instructors
  • Identifying and ensuring regular maintenance of S’Cool Ski Program equipment, notifying the Operations Manager of required repairs or orders
  • Will work regularly with the Ski Technician to ensure skis are properly waxed and maintained. 
  • Scheduling of Instructors, managing any scheduling issues that arise, approving timesheets at the payroll deadline

 

Administrative 

• Pre-Season

• • • Manage the scheduling of all schools participating in S’Cool Ski Programming at SLNC

• In-Season

• • • Manage and update weekly the S’Cool ski data sheet for invoicing by the accountant
    • Provide reports to the Operations Manager on filling of the schedule
    • Manage office supplies and S’Cool Ski programs items with the Operations Manager
    • Maintain the school database
    • Review/Approve instructor timesheets bi-weekly
    • Lead Instructor Team Meetings to strategize upcoming weekly calendars

• Member & Guest Services

• • Handling cash and conducting daily cash outs independently
  • Operating POS for ticket sales and retail purchases
  • Assisting customers with online ticket sales
  • Book lessons when required
  • Creating, processing & printing of gift certificates
  • Ensure effective and organized documentation of rentals and waxing services
  • Monitoring, answering and referral of general telephone, web or email inquiries
  • Represent frontline staff on a Joint Health and Safety Committee

 

Facilities Operations 

• Ensuring daily maintenance and equipment organization of S’Cool Ski facilities
• General clean-up, snow shoveling, wood chopping/restocking, and garbage pick-up with a focus on S’Cool Ski facilities
• Ensure all equipment is in good working order and replace with the approval of the GM
• Carry out daily maintenance of facilities
• Standard janitorial duties
• Restocking of product
• Responding to First Aid Emergencies (often outside for extended periods of time)
• Operating quads and snowmobiles
• Aiding with clean up or take down of a special program events
• Ensuring appropriate rental equipment is issued to all patrons

 

Guest Service 

• First Contact for all school administrators and school teachers
• Expand programming options to fill empty calendar dates by approaching new groups and schools in the region
• Working with Lodge Staff when required for equipment use in the lodge
• Identify customer service issues, resolving them where possible and identifying chronic systemic or staffing problems to the Operations Manager
• Participating as part of the front counter customer service team
• Provide friendly and prompt customer service at all times
• Selling tickets, food and merchandise, renting equipment, managing reservations for lessons and special events
• Providing information about products, trails and upcoming events
• Booking other user groups as necessary and maintaining records/tracking of these groups

 

Communications and Marketing 

• Monitoring, answering and referral of general inquiries(schools@sovereignlake.com)
• Updating of website content is accurate and current, coordinated with the Operations Manager, including the S’Cool Ski Calendar
• Conduct public outreach to build the Program in our schools and throughout the community
• Distribution of rack cards to Program families
• Promotion to schools, and targeted events when available in person
• Set up a school visitation program to recruit new schools and to help increase productivity for when the groups arrive at SLNC
• Expand and grow markets for marginalized youth, Youth Centres, Indigenous groups, and diverse abilities
• Act as a Committee Member on the Jess4Kids Ski Scholarship Fund, attending scheduled meetings when necessary and to submit J4K Funding applications to the group for peer review

The position is open until filled with a deadline for submission of application by August 31, 2026.

Please send applications to Operations Manager at admin@sovereignlake.com